Refund policy

Thank you for shopping with LUMI IN THE SKY 🤍

Customer satisfaction is extremely important to us. We are committed to providing a clear, fair, and transparent return experience for all customers. Please carefully review our return and refund policy before placing an order.

Return Window

We accept eligible returns within 60 days from the date your order is marked as delivered.

Any return request submitted after the return eligibility period may not be accepted.

Return Conditions

To qualify for a return, all items must meet the following requirements:

  • Items must be unworn, unused, and unwashed
  • Original tags must still be attached
  • Items must be returned in original packaging
  • Products must be free from stains, perfume, deodorant marks, makeup, odors, pet hair, or any signs of wear
  • Items must not be damaged, altered, or modified in any way

All returned merchandise will be inspected before a refund is approved.

We reserve the right to refuse returns that do not meet our policy standards.

Non-Returnable & Final Sale Items

For hygiene, safety, and inventory reasons, the following items are non-returnable and non-refundable:

  • Final Sale products
  • Bodysuits
  • Lingerie
  • Swimwear without original hygiene liners
  • Earrings & jewelry
  • Accessories
  • Gift cards
  • Promotional or clearance items
  • Customized or personalized products

Items marked as “Final Sale” at checkout are not eligible for return under any circumstances.

Return Request Procedure

To initiate a return, customers must contact our support team first for approval.

📧 support@lumiinthesky.com

Please provide:

  • Full order number
  • The item(s) you wish to return
  • Reason for return
  • Photos (if the item is defective, damaged, or incorrect)

Once approved, customers will receive detailed return instructions along with the authorized return address.

Returns sent without prior authorization may be refused and may not qualify for a refund.

Return Shipping Responsibility

Unless the item received is incorrect or damaged, customers are responsible for all return shipping costs.

We strongly recommend using a shipping method that includes:

  • Tracking information
  • Delivery confirmation

LUMI IN THE SKY is not responsible for:

  • Lost return packages
  • Delayed return shipments
  • Packages sent to incorrect addresses provided by customers

Original shipping charges are non-refundable.

Refund Process

After your return is delivered and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are typically processed within 1–5 business days
  • Bank or credit card processing times may vary depending on the financial institution

Partial refunds may be granted in situations including:

  • Items returned damaged or missing original packaging
  • Products showing signs of wear or use
  • Returns missing components or accessories

Late or Missing Refunds

If you have not received your refund:

  1. Recheck your bank account
  2. Contact your credit card company
  3. Contact your bank, as processing times may vary

If additional assistance is needed, please contact:
📧 support@lumiinthesky.com

Order Cancellation Policy

Orders may only be canceled within 12 hours of purchase.

After this period, orders may already be in processing or shipment preparation and cannot be canceled.

Damaged, Defective, or Incorrect Orders

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing from your order

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • Clear photos of the issue
  • A description of the problem

Our support team will review your request and provide a suitable resolution as quickly as possible.

Refused Deliveries & Undeliverable Packages

Packages refused by the customer or returned due to:

  • Incorrect shipping address
  • Failed delivery attempts
  • Unclaimed shipments

may be subject to:

  • Return shipping fees
  • Restocking fees
  • Partial refund deductions

Customers are responsible for ensuring shipping information is accurate before checkout.

Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before opening a payment dispute or chargeback.

Fraudulent chargebacks or abuse of the refund system may result in order restrictions or refusal of future service.

Important Return Address Notice

Please note that the business address listed on our website, shipping labels, or order confirmation emails is an administrative address only and is NOT our authorized return facility.

Returns sent to unauthorized addresses may not be processed or refunded.

Customers must contact us first to receive the correct approved return instructions.

Contact Information

LUMI IN THE SKY
📧 support@lumiinthesky.com

📍 DESANTIS MARISA L
601 Elnore Ave
Temple, PA 19560
United States

(Administrative Address Only — Not a Return Address)